Customer Service Representative
- No. of Openings 10
- Industry E-Commerce
- Category Online Marketing/Advertising
- Location Koteshwor, Kathmandu
- Job Level Entry Level
- Salary Nrs. Negotiable Monthly
- Desired Candidate Both(Female, Male)
- Expiry date Apr 07, 2023 (Expired)
- Skills English Typing and Speaking, Communication skills, Computer Skills, Customer Service
Job Description
- Call foreign clients .
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets
Job Specification
- Should be fluent in English.
- Should manage your own transportation.
- Should be comfortable with the timing.
Notes :
- Working Days: 6 days/week (Monday - Saturday).
- Working Hours : 8.00 PM/ 5:00 AM. including 1 hour break (Non-negotiable).
- Night Shift Only
This job has been expired
on 2023-04-07
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About Company
It’s a full - time office based night shift job, you be communication with USA customers through phone .
It’s a full - time office based night shift job, you be communication with USA customers through phone .
Instacover Solutions is a leading international call center specializing in providing exceptional customer service and contact center solutions to clients in the United States for over 11 years. Our state-of-the-art facilities, cutting-edge technology, and highly skilled workforce enable us to deliver outstanding results for our clients while maintaining the highest standards of professionalism and efficiency.